Telemedicine

Telemedicine utilization was low until March 2020, when the pandemic hit.*
- Peak of 12,743 telemedicine services used in April 2020, which was also the month that DWC emergency rule expanding telerehabilitation services took effect.

Less than 1% of claims receiving professional medical services received telemedicine pre-pandemic but increased to 7% of claims during the pandemic.
Total payments for telemedicine services increased during the COVID-19 pandemic.
The amount charged for telemedicine services during the pandemic was higher than before the pandemic at $14,755,806, 46% ($6,792,701) was paid by insurance carriers. Before the pandemic, the amount charged was $383,220, but a higher percentage of these charges were paid (62%, $235,945).